Evaluasi dan Redesain User Experience Website SMKN 2 Karawang Menggunakan Metode System Usability Scale (SUS) dan Heuristic Evaluation

David Nathan Sampul

doi:10.23960/jitet.v14i2.9438

David Nathan Sampul
Universitas Singaperbangsa Karawang

DOI: https://doi.org/10.23960/jitet.v14i2.9438

Keywords User Experience, Usability, System Usability Scale, Heuristic Evaluation, Redesign

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Abstract

Website sekolah merupakan media informasi digital yang penting bagi institusi pendidikan, termasuk SMK Negeri 2 Karawang. Berdasarkan observasi awal, website SMKN 2 Karawang menunjukkan sejumlah permasalahan pada aspek antarmuka dan pengalaman pengguna, seperti tampilan yang tidak responsif pada perangkat mobile, navigasi yang membingungkan, inkonsistensi visual, serta kurangnya dokumentasi konten. Penelitian ini bertujuanmengevaluasi usability website dan menghasilkan rancangan ulang menggunakan pendekatan User Experience (UX). Metode yang digunakan adalah System Usability Scale (SUS) dan Heuristic Evaluation berdasarkan 10 prinsip Jakob Nielsen [1][2]. Data dikumpulkan melalui kuesioner kepada 46 responden serta wawancara dengan pihak sekolah. Hasil evaluasi menunjukkan skor SUS sebesar 52,61 yang berada di bawah rata-rata standar (68), termasuk kategori low acceptability. Berdasarkan temuan tersebut, dilakukan perancangan ulang antarmuka yang berfokus pada konsistensi visual, kemudahan navigasi, responsivitas mobile, dan kelengkapan konten. Redesign diimplementasikan dalam prototipe high-fidelity menggunakan Figma. Hasil evaluasi setelah redesign menunjukkan peningkatan skor SUS yang signifikan ke kategori baik, membuktikan bahwa redesign berhasil meningkatkan kualitas usability website SMKN 2 Karawang.

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