ANALISIS QUALITY OF SERVICE (QOS) WI-FI TIPE UAP IW HD INTERNET DI HOTEL AYANA RESORT

I Made Gita Yoga; Made Sutha Yadnya

doi:10.23960/jitet.v14i2.9096

I Made Gita Yoga
Universitas Mataram
Made Sutha Yadnya
Universitas Mataram

DOI: https://doi.org/10.23960/jitet.v14i2.9096

Keywords Wi-Fi, Hotel, Wireshark

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Abstract

Penelitian ini bertujuan untuk menganalisis kualitas layanan jaringan Wi-Fi dengan perangkat akses poin tipe UAP IW HD di Hotel Ayana Resort, Kabupaten Badung. Pengujian dilakukan pada lima lokasi strategis hotel, yaitu lobby dan lantai 1 hingga lantai 4, dengan menggunakan parameter Quality of Service (QoS) yang mencakup throughput, packet loss, delay, dan jitter. Metode pengumpulan data dilakukan menggunakan perangkat lunak Wireshark untuk menangkap dan menganalisis lalu lintas jaringan secara real-time. Hasil pengujian menunjukkan bahwa semua parameter QoS pada lima titik uji berada dalam kategori “sangat memuaskan” berdasarkan standar TIPHON, dengan rata-rata nilai indeks QoS sebesar 4 di setiap lokasi. Temuan ini mengindikasikan bahwa jaringan Wi-Fi di Hotel Ayana telah dikelola dengan optimal dan mampu memberikan performa koneksi yang stabil serta berkualitas tinggi bagi para tamu. Penelitian ini memberikan kontribusi bagi pengelolaan jaringan hotel dalam meningkatkan kepuasan pengguna serta sebagai acuan dalam pengembangan infrastruktur jaringan nirkabel di sektor perhotelan.

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