Valerian AK, Nama GF, Pradipta RA. PENILAIAN TATA KELOLA TEKNOLOGI INFORMASI MENGGUNAKAN COBIT 5 SUBDOMAIN DSS02 MANAGE SERVICE REQUESTS AND INCIDENTS (STUDI KASUS : PT BANK MANDIRI LAMPUNG). JITET [Internet]. 2024Aug.3 [cited 2025Nov.10];12(3). Available from: https://journal.eng.unila.ac.id/index.php/jitet/article/view/4302